DextrFlex
A next generation fully featured Contact Center as a Service (CCaaS) platform powered by Amazon Connect. Streamline customer support operations and consolidate all channels into one centralized web-based application
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Product Overview
As the number of channels for customer support increased, managing and monitoring these interactions became increasingly complex for companies. I was approached by Dextr to create a single product to streamline customer support operations and consolidate all channels into one centralized web-based application.
Impact
The app was successfully implemented and has been well received by the company's clients . It has helped to improve efficiency and productivity by reducing the need for agents to switch between different systems and tools. Overall, the app has made it easier for the clients to manage and monitor their customer support operations, resulting in an improvement in customer satisfaction.
Client Feedback
Ali is a joy to work with. Great work ethic and communication skills. Talent is unmatched.